Web Content Article · By admin admin On Mar 9, 2022 2:57 PM

Cookie policy   This policy is provided pursuant to Article 13 of EU Regulation 2016/679 (“GDPR”) to those who access and browse the website below: www.adrassistance.it (the “Website”) in order to...

Web Content Article · By Daniele Padua On Nov 10, 2022 9:59 AM

organismodivigilanza@adrassistance.it

Web Content Article · By Daniele Padua On Mar 26, 2015 11:53 AM

Train   If you’re planning to reach the airport by train, once you arrive at the Fiumicino train station you will find a yellow totem available to request assistance (the minimum time required for...

Web Content Article · By Letizia Vaccari On Aug 26, 2021 3:41 PM

ADR Assistance, a Gruppo Aeroporti di Roma company (Rome Airport Group), was founded in order to carry out EC Regulation n.1107/2006, which defined new ground assistance regulations for passengers...

Web Content Article · By Fabiana Carboni On Nov 30, 2015 4:14 PM

The Assistance Points are accessible totems equipped with an intercom having a flashing call button and a video terminal to obtain useful information to take advantage of the various services...

Web Content Article · By Daniele Padua On Apr 7, 2015 2:05 PM

Arrivals How to prepare for your flight - booking the assistance service It is always a good idea to have notified the airline about the assistance you require in advance. That way, the flight...

Web Content Article · By Daniele Padua On Apr 7, 2015 2:08 PM

Connecting Flights How to prepare for your flight - booking the assistance service If you land at Fiumicino while in transit to continue your journey on another flight, we will take you to the gate...

Web Content Article · By Daniele Padua On Apr 7, 2015 2:02 PM

Departures How to prepare for your flight - booking the assistance service When purchasing your ticket, or at least 48 hours before the scheduled departure time, inform the airline or tour operator...

Web Content Article · By Daniele Padua On Apr 7, 2015 1:45 PM

Care to Fly Care to Fly service “Care to Fly” is the door-to-door transportation service offered by ADR exclusively for Passengers with Reduced Mobility who have booked assistance services in the...

Web Content Article · By admin admin On Oct 1, 2015 4:47 PM

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Web Content Article · By Daniele Padua On Apr 13, 2015 6:14 PM

About us ADR Assistance, a Gruppo Aeroporti di Roma company (Rome Airport Group), was founded in order to carry out EC Regulation n.1107/2006, which defined new ground assistance regulations for...

Web Content Article · By Daniele Padua On Apr 13, 2015 1:54 PM

Contact us For information, suggestions or complaints, please fill out the electronic form below:

Web Content Article · By Eleonora Gatta On Nov 30, 2015 4:16 PM

The Assistance Points are accessible totems equipped with an intercom having a flashing call button and a video terminal to obtain useful information to take advantage of the various services...

Web Content Article · By Eleonora Gatta On Mar 13, 2015 7:00 PM

To speak directly with us and resolve all your doubts, in this box you will find: Faq Contact us Useful Links

Web Content Article · By Eleonora Gatta On Mar 13, 2015 6:58 PM

A good trip starts before departure. Find all the useful information here. How to request the assistance Connections Car Parks

Web Content Article · By Emiliano Nanni On Mar 11, 2015 5:49 PM

Web Content Article · By Emiliano Nanni On Apr 13, 2015 10:48 AM

Care to Fly transport service “Care to Fly” is the door-to-door transportation service offered by ADR exclusively for Passengers with Reduced Mobility who have booked assistance services in the...

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Web Content Article · By Angelo Matarazzo On Apr 7, 2015 2:32 PM

How to request the assistance In order to identify the type of assistance to be requested, we use an international classification. In the link below you can find a brief illustration of this...

Web Content Article · By Fabiana Carboni On Apr 13, 2015 10:46 AM

Connections to and from the airport However you plan to reach the airport, in order to avoid unnecessary stress or worry, we recommend arriving at your departure terminal in time, at least 2 hours...

Web Content Article · By Giorgia Luzi On Apr 7, 2015 1:20 PM

Roads at the airport With a private vehicle, you can go through the “Kiss & Go 15 minutes” area to access a Controlled Traffic Area (ZTC) reserved for passengers and accompanying people going...

Web Content Article · By Emiliano Nanni On Apr 13, 2015 1:06 PM

In arrival Reception upon landing Once you have landed, please wait in your seat for assistance. In order to be able to assist you safely, the airline disembarks all the other passengers first. Our...

Web Content Article · By Emiliano Nanni On Apr 13, 2015 11:08 AM

FAQ Q: Do I need to bring any special documentation to receive assistance? A: Assistance for PRMs at the airport is not a health service and we do not require certificates, although the airline you...

Web Content Article · By Emiliano Nanni On Apr 13, 2015 11:10 AM

Contact us If you would like to report anything, you can contact us by filling in the form below. ADR will answer all reports within 30 days of receipt to inform you of the outcome of the...

Web Content Article · By Emiliano Nanni On Apr 13, 2015 11:13 AM

Useful Links www.fiaba.org www.enac.gov.it www.disabilivisivi.it www.laboratoriosipuo.net www.cnditalia.it www.fand.it www.fishonlus.it www.legarcobaleno.it www.europa.eu

Web Content Article · By Fabiana Carboni On Apr 13, 2015 10:55 AM

Bus Ciampino airport is well-connected by bus services. The bus terminal is opposite the international departures terminal. For information about the accessibility of the vehicles, timetables and...

Web Content Article · By Fabiana Carboni On Apr 13, 2015 11:02 AM

Service Contact points The contact points are equipped with video call facilities to make your presence at the airport known and activate the PRM service. If the Assistance Point is temporarily...

Web Content Article · By Giorgia Luzi On Apr 14, 2015 2:56 PM

Our vehicles In order to perform our work and be able to assist you in the best way possible, we use various vehicles and equipment. The services are assigned through a computer system which...

Web Content Article · By Giorgia Luzi On Apr 7, 2015 2:14 PM

Useful information In these pages You'll find every useful information to manage your travel. There is also available a service to give us suggestions and to ask information

Web Content Article · By Fabiana Carboni On Apr 13, 2015 1:49 PM

Departures How to prepare for your flight - booking the assistance service When purchasing your ticket, or at least 48 hours before the scheduled departure time, inform the airline or tour...

Web Content Article · By Emiliano Nanni On May 10, 2019 2:24 PM

Private vehicle With a private vehicle, you can go through the “Kiss & Go 15 minutes” area to access a Controlled Traffic Area (ZTC) reserved for passengers and accompanying people going to/from...