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In arrival

Reception upon landing

Once you have landed, please wait in your seat for assistance. In order to be able to assist you safely, the airline disembarks all the other passengers first. Our staff will escort you, if notified in advance, to passport control and to retrieve your luggage from the belt. If the transportation of your luggage beyond customs requires the use of an additional operator, this could result in a reasonable wait. If you have no hold luggage but nonetheless require assistance beyond customs, we can escort you to the people who are waiting for you at the exit, or to one of the following points:

  • Taxi rank
  • Car park P3
  • Car hire centre
  • Bus terminal

If you have travelled with your personal mobility aid, the airline will take it out of the hold and deliver it to you directly on board or to the outsize baggage carousel, where we will escort you with one of our vehicles.